Terms & Conditions

Terms and Conditions


This is a legal document which affects your rights.


1.1 Any new customer who at the time of booking did not have available to them these Conditions has the right to cancel the booking by notifying the Company no later than 2pm on the day of arrival, this must be done by email ONLY. A customer who cancels booking pursuant to this Condition is entitled to a full refund of any parking fee or deposit paid. A customer who is entitled to cancel a booking pursuant to this Condition but who does not do so shall be bound by these Conditions and will be required to sign their acceptance of these Conditions upon arrival at the car park.

1.2 A customer cancelling a booking after 2pm on day of arrival of the commencement of the booked parking period (including Customers who do not arrive at the car park) shall be liable to pay the full parking fee agreed for the whole of the booked parking period (any abatement of the agreed parking fee will be at the Company’s sole discretion).


2.1.1 The Company’s liability for the customer vehicle is Road Risk Cover ONLY 2.1.2 At all other times when the vehicle is on the Company’s premises the Company licenses to Customer to bring the vehicle onto the Company’s premises to keep the vehicle on the Company’s premises, the vehicle shall be at the risk of the customer. 2.1.3 The Company accepts no liability whilst a customer vehicle is parked in the Company’s car park and the vehicle shall be at the risk of the customer.

2.2. The Company will accept liability in respect of : 2.2.1 Any damage to the paintwork or bodywork of the Customer’s vehicle only when the same is proved and to the extent that it is proved to be caused by negligence, wilful act or default or breach of statutory duty of the Company its servants or agents or the dishonesty or its servants or agents. Save that the customer shall not be required to prove liability of the Company for such damage where the Customer has requested a Vehicle Photograph Inspection Report (as defined below) and the damage in question is not recorded upon the Vehicle Inspection Report. The Customer expressly acknowledges the provisions of this Condition.

2.2.2 The Company at the request of the customer undertake a joint visual inspection of the Customer’s vehicle and record any damage to the paintwork and/or bodywork prior to parking of the Customers vehicle (“Vehicle Inspection Report”). The Customer expressly acknowledges that the provision of this Condition 2.2 satisfy the requirements of unreasonableness specified in the Unfair Contract Terms Act 1977 and that the customer shall be stopped from claiming the contrary at any future date in the event of any dispute with the Company concerning liability hereunder.

2.3 During the Parking Period the Company shall keep the vehicle at its premises or one of its authorised secure parking sites. The customer authorises the Company to drive the vehicle between its premises at and its other authorised secure parking sites.

2.4 Any customer wishing to reclaim his vehicle prior to expiry of the agreed parking period will be liable to pay the parking fee for the whole of the agreed parking period.

2.4.1 The Company requires not less than 45 minutes notice to make a vehicle available for collection prior to the day of expiry of the agreed parking period. The Company can accept no liability for any delay in making a Customer’s vehicle available prior to expiry of the agreed parking period.

2.5 Neither the Customer nor any other person shall have the right to remove the vehicle or any other personal items left therein prior to payment in full of the parking fee.

2.6 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving the Company’s premises and entering onto the public highway.

2.7 A Customer must produce the receipt provided by the Company when reclaiming the vehicle. In the event that a receipt is lost the Company shall be entitled to require proof of the Customers identity.

2.8 Car Spa Logistics will not be held responsible and no legal claim can be made for any items left in the interior or boot of the vehicle. Consequently, we advise customers to remove all items from the vehicle before handing over vehicle keys. Guests in continuing with this booking agree with this section.


3.1.1 The Customer shall be liable for and indemnify the Company in respect of any death, personal injury or damage caused by the Customer or any person with the Customer whilst on the Company’s premises or in anyway arising from a breach of the warranty in paragraph 3.2 below. 3.2 The Customer warrants to the Company that at the commencement of the parking period, the Customer’s vehicle is in a safe and roadworthy condition, has a current MOT certificate (if required by law) and that no dangerous toxic or illegal substances have been left within the vehicle.


The Company does not accept any responsibility or liability (whether as bailee or otherwise) for any theft, loss or damage to :
4.1.1 any personal property or loose items left within the vehicle whilst on the Company’s premises (whether or not during the Parking Period) or :

4.1.2 for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when on the Company’s premises or whilst travelling between the Company’s premises and the Car Park.

4.2 The Company does not accept any responsibility or liability (whether as bailee or otherwise) for any damage to windscreen or any other glass in the vehicle.

4.3 Car Spa Logistics is not liable for any form of engine defects that will occur whilst driving customer vehicle.




The paragraph headings do not form part of these conditions and shall not be taken into account in the construction or interpretation thereof.

Car Spa Logistics will accept liability for proven acts of their negligence. Full terms and conditions are displayed on site and are available on request. Claims cannot be considered once your vehicle has left the site so please check your vehicle carefully before leaving.


The Contract between the Company and the Customer any person travelling with the Customer shall be governed by the laws of England and Wales and these Conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales.


As soon as your request has been received and checked by our office team, we’ll email you to let you know if you are entitled to a refund. In the unlikely event that you haven’t received an email within 10 days of contacting us. Contact our Customer Service team at info@carspalogistics.co.uk and we’ll help you out. Make sure you let us know your original order number, and reference numbers when you contact us. Refunds will be done within 7 working days of email notification. Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded. If a refund is payable to you we will refund the money using the same method originally used by you to pay for your purchase. If a refund cannot be made to the original payment method then a cheque will be raised to the address on the order.

By continuing to use this site you agree to terms & conditions above

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Terms and Conditions