As soon as your request has been received and checked by our office team, we’ll email you to let you know if you are entitled to a refund. In the unlikely event that you haven’t received an email within 10 days of contacting us. Contact our Customer Service team at firstname.lastname@example.org and we’ll help you out. Make sure you let us know your original order number, and reference numbers when you contact us. Refunds will be done within 7 working days of email notification. Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded. If a refund is payable to you we will refund the money using the same method originally used by you to pay for your purchase. If a refund cannot be made to the original payment method then a cheque will be raised to the address on the order.